If problems come up, Developers are expected to post an update explaining the situation.
Most Backers support projects because they want to see something happen and they’d like to be a part of it. Developers who are honest and transparent will usually find Backers to be understanding.
If the problems are severe enough that the Developer can’t fulfill their promises, creators need to find a resolution, e.g. offering refunds, detailing exactly how funds were used, and other actions to satisfy Backers.
Posted in: Basics